FAQ
Orders and Shipping.
1. What types of shoes does W&Harry sell?
W&Harry specializes in selling high-quality shoes, including the Balmoral Oxfords and Barranquilla Monkstrap. Our shoes are designed to combine sophistication with comfort, our goal is for our shoes to be the first item in your wardrobe you reach for each day;
2. How long do I have to return an item?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that returns will need to be sent to our address in Miami, Florida. Also be aware that the items should be unworn and in their original box.
3. How do I initiate a return or exchange?
To initiate a return or exchange, simply email us at help@walkwh.com with the following details:
- Your name
- Your order number (example: W&H123)
We will provide you with a UPS return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
4. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
5. Can I return sale items or gift cards?
Unfortunately, we cannot accept returns on sale items or gift cards.
6. How long does it take to receive a refund?
Once we have received your return, conducted an inspection, and approved it, we will proceed to credit the amount of your purchase to the credit card on record. The credit will be applied within 48 hours of the approval. Please note that the exact time frame for the refund to appear on your credit card may vary depending on factors such as the retailer's processing time and your credit card issuer's policies.
7. How are the shoes shipped?
After the handcrafting process is complete, your shoes are transferred to our Distribution Center located in Miami, Florida. From there, we ship domestically within the United States via UPS, a trusted shipping carrier known for its reliability and efficiency.
8. How long does it take to receive my order?
The estimated delivery time will depend on your location and the shipping method chosen at checkout. For domestic shipments within the United States, you can calculate the estimated delivery time by visiting the UPS website.
9. Do you ship internationally?
At this time, we only ship to physical addresses in the United States, Puerto Rico, and Canada. We do not ship to P.O. Boxes, APO/FPO addresses, or outside of the United States.
10. How can I contact customer support?
If you have any further questions or concerns, please feel free to reach out to our dedicated customer support team. You can contact us via email at help@walkwh.com. Our office hours are Monday to Friday, 9:00am to 5:30pm ET.
11. How much domestic shipping cost?
No worries about shipping cost, we got your back. Any order above $100 receives free shipping.
About W&H
1. Where are you located? Do you have stores?
Our main operation is located in the heart of Miami. From here we serve all the US. Currently all our business is online.
About W&H
1. Where are your shoes made?
W&H proudly manufactures all its shoes in Bogota Colombia by skilled artisans at world-class manufacturing working under ethical conditions. We focus all our efforts to provide the highest quality materials from certified and reputable sources. Making sure we not only have the best shoes but the proud of impacting positively the life of all our people.
2. Who can I reach out to with a collaboration idea?
We're thrilled to explore new opportunities! If you have an exciting idea, please email us help@walkwh.com. We’ll connect with you to discuss how we can collaborate.
3. How the brand started?
Our founders were students in London when they met a master shoemaker who introduced them into the traditional English Shoemaking process. The took that experience and founded W&H when they returned to their natal Colombia.
4. What is important for W&H?
Craftsmanship, detail, and quality are at the heart of every pair we make. Yet, our focus extends beyond mere construction; we design shoes that serve as true companions. Our creations meld comfort with style and durability, crafting footwear that you'll cherish for years and seek out time and again.
4. What makes our shoes so comfortable?
Comfort is at the forefront of our design philosophy. Each style incorporates a mix of features tailored to enhance your comfort throughout the day. This includes soft glove leather linings, adaptive cork bed midsoles, shock-absorbing EVA foam strips, and anti-fatigue shanks for arch support and stability. Together, these elements create a supremely comfortable footbed and a smooth experience with every step.
About Exchanges and Returns
1. How do I start a return?
We’re dedicated to ensuring you love your purchase. If the size isn’t perfect or you have any other concerns, don’t worry—you can exchange or return your items under these conditions:
- The items must be unworn, undamaged, and in re-sellable condition (no creases or visible wear on soles), and they must be returned in their original packaging.
- You need to initiate your return or exchange within 30 days of receiving your original order.
- In order to do it, just email us to help@walkwh.com with your name and order. We will take it from there.
We provide free return or exchange shipping for items valued over $80 within the contiguous U.S. For items under $80, a small handling fee of $5 may apply.