Cancellation Policy

At W&H, we understand that circumstances may arise where you need to cancel your order. We strive to provide a hassle-free cancellation process for our valued customers. Please review our cancellation policy below:

  1. Cancellation Timeframe: Customers have a window of up to 48 hours after placing the order to request a cancellation. Any cancellation requests received after this timeframe may not be accepted.

  2. Cancellation Process: To initiate a cancellation, customers are required to contact our Customer Care team at help@walkwh.com. In the email, please include the following details:

    • Full Name
    • Shipping Address
    • Order Number

  3. Refund Processing: Once the cancellation request is received and verified, we will process the refund within 24 hours. However, the time it takes for the refunded amount to appear in your account may vary based on your bank's policies and processing time. Please allow a few business days for the refund to reflect in your account.

  4. Bank Policies: The time it takes for the refunded amount to be available in your account is subject to your bank's procedures and timelines. Some banks may take longer to process refunds than others, and this is beyond our control. We advise customers to contact their bank directly for more information regarding their refund processing times.

  5. Review Terms and Conditions: Before proceeding with the cancellation, we recommend customers review our Terms and Conditions. Understanding the terms of purchase will help you make an informed decision about the cancellation and its potential implications.

Please Note: Our team at W&H is committed to providing excellent customer service, and we will do our best to assist you with your cancellation request. However, please be aware that once an order is shipped, it cannot be canceled. In such cases, you may consider our easy return process for your convenience.

For any questions or further assistance regarding the cancellation process, please reach out to our Customer Care team at help@walkwh.com. We are here to help!

Thank you for choosing W&H for your shopping needs. Your satisfaction is our top priority.